Shipping and Payment Information

At Lumnari Perfumes UK, we strive to provide a seamless and reliable shopping experience. Below, you will find detailed information about our shipping and payment policies.

1. Shipping Information

International and Local Shipping Options

We offer both local and international shipping to meet your needs:

Local Shipping (UK): Standard and express delivery options are available.

International Shipping: Delivered via trusted global carriers with standard or expedited options.

Supported Shipping Zones

We currently ship to the following regions:

United Kingdom

Europe

North America

Select countries in Asia, Australia, and the Middle East

If your country is not listed, please contact us to check availability.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the chosen shipping method. Any applicable customs duties, taxes, or fees for international orders are the responsibility of the customer.

Order Processing and Delivery Times

Processing Time: Orders are typically processed within 2-3 business days.

Delivery Time:

Local: 2-5 business days (standard) or 1-2 business days (express).

International: 7-14 business days (standard) or 3-7 business days (expedited).

We will notify you via email when your order has been dispatched. Delivery times may vary based on your location and any unforeseen courier delays.

Returns, Exchanges, and Damages

Returns: Unopened and unused products can be returned within 14 days of delivery. Please contact us to initiate a return.

Exchanges: We currently do not offer direct exchanges. You may return the item and place a new order.

Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact us immediately with your order details. We will work to resolve the issue promptly.

2. Payment Information

Payment Options

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, American Express)

PayPal

Apple Pay and Google Pay

Bank Transfers (for bulk or special orders; details provided upon request)

Payment Requirements and Instructions

Payment must be completed at the time of purchase.

For secure transactions, our website uses encryption to protect your payment information.

A confirmation email will be sent after successful payment.

Frequently Asked Questions

Can I split payments between methods?

At this time, we do not support split payments.

Why was my payment declined?

Payments may be declined due to incorrect card details, insufficient funds, or bank restrictions. Please contact your bank or payment provider for assistance.