1. General Information

1.1 These terms and conditions govern all sales and transactions between Lumnari Perfumes UK ("we," "us," or "our") and our customers ("you" or "your").

1.2 We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services or products indicates your acceptance of the updated terms.

2. Products

2.1 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

2.2 Product images on the website or promotional materials are for illustrative purposes only. While we strive for accuracy, actual products may vary slightly in appearance.

3. Orders and Payments

3.1 All orders are subject to acceptance and availability. You will receive a confirmation email once your order has been successfully placed.

3.2 Payment must be made in full at the time of purchase. Accepted payment methods are outlined on our website.

3.3 Prices are listed in GBP and include VAT unless otherwise stated. Additional charges such as shipping or customs fees may apply and will be disclosed during checkout.

4. Shipping and Delivery

4.1 We aim to process and dispatch orders within 3-5 business days. Delivery times may vary depending on your location.

4.2 We are not responsible for delays caused by circumstances beyond our control, such as courier disruptions or customs delays.

4.3 Shipping costs will be calculated at checkout. International customers are responsible for any customs duties, taxes, or fees applicable in their country.

5. Returns and Refunds

5.1 We accept returns for unused and unopened products within 14 days of delivery. To initiate a return, please contact our customer service team with your order details.

5.2 Refunds will be processed within 7 business days of receiving the returned item(s), minus any applicable shipping costs.

5.3 We do not accept returns for opened or used products due to hygiene reasons unless the product is defective or damaged during transit.

6. Cancellations

6.1 Orders can be cancelled within 24 hours of placement by contacting our customer service team.

6.2 Once an order has been dispatched, it cannot be cancelled. In this case, you may follow our returns process.

7. Liability

7.1 Lumnari Perfumes UK is not liable for any allergic reactions, sensitivities, or adverse effects resulting from the use of our products. We recommend performing a patch test before full use.

7.2 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Intellectual Property

8.1 All designs, trademarks, logos, and content associated with Lumnari Perfumes UK are the intellectual property of the company. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Privacy Policy

9.1 Your personal information will be collected, stored, and processed by our Privacy Policy, which is available on our website.