Return Policy

At Lumnari Perfumes UK, we are committed to ensuring customer satisfaction. If you are unhappy with your purchase, please review our return policy below for guidance.

1. Damages and Issues

We carefully inspect all products before shipping. However, if you receive a damaged or defective item, please contact us immediately to resolve the issue. To report a problem:

Notify us within 48 hours of receiving the product.

Provide detailed photos of the damage or defect, along with your order number.

We will arrange for a replacement or refund once the issue is verified.

2. Return Eligibility

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.

Return requests must be initiated within 14 days of delivery.

Non-Returnable Items:

Opened or used perfume bottles.

Items marked as "final sale" or "non-returnable."

Gift cards or promotional items.

3. Exchanges and Refunds

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Refunds

Refunds will be issued to the original payment method once the returned item is received and inspected.

Processing Time: Refunds are typically processed within 7 business days after we receive the returned product.

Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective product).

4. How to Initiate a Return

To start a return, please:

Contact us at support@lumnari.com with your order number and reason for return.

Wait for approval and instructions from our customer service team.

Ship the product to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the product was defective or damaged.